How To Comply With The Worker Protection Act 2023

The Steps

1. 1

   Conduct a workplace risk assessment

   Identify where harassment could occur: customer-facing roles, lone working, social events, hybrid working, third-party contractors. Document it.

2. 2

   Update your anti-harassment policy

   Must explicitly cover third-party harassment (customers, suppliers, members of the public). State clear reporting routes and zero-tolerance commitment.

3. 3

   Deliver mandatory training to all staff

   Including managers, contractors and seasonal workers. Refresh annually. Keep signed records of attendance.

4. 4

   Set up a confidential reporting channel

   An anonymous reporting route (email, hotline or platform). Senior nominated officer responsible. SLA for response (e.g. 48 hours).

5. 5

   Brief managers on bystander intervention

   Managers must intervene when they witness harassment, not wait to be told. Include this in performance objectives.

6. 6

   Audit and document everything

   Keep evidence of policy updates, training records, risk assessments, reports received and outcomes. EHRC and tribunals will ask.