Infinity Pulse
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Infinity Pulse
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    Next intake review: Friday 19 June

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    Billing Information
    Last Updated: January 11, 2026

    Refund & Cancellation Policy

    14-Day Guarantee

    Full refund within 14 days of purchase

    Easy Cancellation

    Cancel anytime from your account settings

    Quick Support

    Refund requests processed within 5 days

    Monthly Memberships

    Monthly memberships are billed on a recurring basis. You may cancel at any time, and your membership will remain active until the end of your current billing period.

    14-Day Money-Back Guarantee: If you cancel within 14 days of your first payment, you'll receive a full refund.
    No Questions Asked: We don't require a reason for cancellation requests.
    After 14 Days: No refund for the current billing period, but no further charges will occur.

    Annual Memberships

    Annual memberships offer significant savings but have different refund terms:

    30-Day Guarantee: Full refund if requested within 30 days of purchase.
    After 30 Days: Pro-rata refund may be considered at our discretion for exceptional circumstances.
    Renewal: You will be notified 14 days before renewal and can cancel to avoid further charges.

    Training Courses & One-Time Purchases

    Individual training courses and one-time purchases (such as Six Sigma certification or Leadership Academy access) have the following refund terms:

    Before Starting: Full refund if no modules have been accessed.
    After Starting: No refund once course content has been accessed.
    Technical Issues: Full refund if we cannot resolve technical problems preventing access.

    How to Request a Refund

    To request a refund, please contact us with your account email and order details:

    Email: billing@infinity-pulse.co.uk

    Response Time: Within 2 business days

    Refund Processing: 5-10 business days to your original payment method

    Exceptions

    Refunds will not be provided for accounts terminated due to violation of our Acceptable Use Policy or Terms of Service. We reserve the right to refuse refund requests that show patterns of abuse.

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