Terms of Service

1. Agreement to Terms

By accessing or using the Infinity Pulse platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, members, employees, and others who access or use the Service. We reserve the right to update or modify these Terms at any time. Material changes will be notified at least 30 days in advance via email or platform notification.

2. User Accounts & Access Levels

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Restricting access to your devices and account
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

You must be at least 18 years old to use this Service as a business member. Employee accounts created by business members are subject to the employment relationship and relevant employment law.

3. Services Provided

Infinity Pulse provides the following services subject to your subscription level:

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable law or regulation
• Impersonate any person or entity, or falsely state your affiliation with any person or entity
• Submit false or fraudulent employee records, timesheets, or compliance documentation
• Engage in any conduct that restricts or inhibits anyone's use of the Service
• Use the Service to send spam, unsolicited messages, or promotional material
• Attempt to gain unauthorised access to the Service or its related systems
• Upload or transmit viruses or any other malicious code
• Manipulate GPS location data or time records

5. Location Services & GPS Data

Our time tracking features may use GPS location data for clock-in/clock-out verification. By enabling these features, you acknowledge that:

• Location data is only collected at the moment of clock-in and clock-out
• Location tracking is not continuous and does not track movements throughout the day
• Business owners must obtain appropriate consent from employees before enabling GPS features
• Location data is stored securely and only accessible to authorised managers

6. User Content & Data Ownership

You retain ownership of any content you submit, post, or display on or through the Service ("User Content"). This includes employee records, documents, and business data. By using the Service, you grant us a limited licence to process such content solely for the purpose of operating and providing the Service.

You represent and warrant that you have the necessary rights to upload User Content and that it does not violate any third-party rights, employment laws, or applicable regulations.

Data Export: You may export your data at any time through the platform's export features. We provide data in standard formats (CSV, JSON) for portability.

7. Payments and Subscriptions

Some aspects of the Service are provided for a fee. You agree to pay all applicable fees associated with your use of paid features.

• Subscription fees are billed in advance on a recurring basis (monthly or annually)
• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• Refunds are available within 14 days of initial purchase for new subscribers
• We reserve the right to change pricing with 30 days notice
• Course purchases are separate from subscriptions and are non-refundable once accessed

8. Compliance & Regulatory Disclaimer

Our compliance tools (including right-to-work checks, H&S documentation, and RAMS generators) are provided as aids to help you manage your legal obligations. However:

• We do not provide legal advice and are not responsible for ensuring your compliance with any laws
• You are solely responsible for verifying the accuracy and completeness of compliance documentation
• Document templates are provided as starting points and should be reviewed by qualified professionals
• We recommend seeking independent legal advice for complex compliance matters

9. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Infinity Pulse and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. Certificates and training materials may bear our branding as evidence of completion through our platform.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination:

• Your right to use the Service will immediately cease
• You may request export of your data within 30 days
• Employee accounts associated with your business will be deactivated
• We will retain data only as required by law or contractual obligation

11. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. AI-generated content (including RAMS documents and contract templates) should be reviewed by qualified professionals before use.

12. Limitation of Liability

In no event shall Infinity Pulse, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.

Cap on Damages: To the maximum extent permitted by law, Infinity Pulse' total aggregate liability for any and all claims arising out of or relating to these Terms or the Service shall be limited to the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Exclusion of Consequential Damages: In no event shall Infinity Pulse be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, loss of business opportunity, business interruption, or reputational damage, even if we have been advised of the possibility of such damages and regardless of the theory of liability.

13. Data Security & Breach Liability (UK GDPR Compliance)

No Guarantee of Absolute Security

While we implement industry-standard security measures to protect your personal data (including encryption at rest and in transit, secure authentication, access controls, and regular security audits), you acknowledge that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information against all potential threats including, but not limited to, sophisticated cyber attacks, zero-day vulnerabilities, or state-sponsored intrusions.

Assumption of Risk

You provide your personal information and business data to us with the understanding that Infinity Pulse shall not be liable for any unauthorised access, hacking, data loss, or theft of data, provided that Infinity Pulse Connections has maintained "Reasonable Security Measures" as defined by:

• UK GDPR Article 32 (Security of Processing)
• Data Protection Act 2018
• National Cyber Security Centre (NCSC) Guidance
• Industry best practices for SaaS platforms

Liability Cap for Data Security Incidents

To the maximum extent permitted by applicable law, Infinity Pulse' total liability for any claims arising out of a data breach or security incident shall be limited to the total fees actually paid by you to us in the twelve (12) months immediately preceding the incident giving rise to the claim.

Exclusions from Liability Cap

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be limited or excluded by applicable law

Regulatory Fines: For the avoidance of doubt, regulatory fines imposed by the Information Commissioner's Office (ICO) or other regulatory bodies remain the responsibility of the party upon whom they are directly imposed. This limitation of liability clause does not affect regulatory enforcement actions.

Gross Negligence

This limitation of liability shall not apply to breaches caused by our gross negligence or wilful misconduct. Examples of gross negligence include (but are not limited to): storing passwords in plain text, failing to apply critical security patches within a reasonable timeframe, or knowingly operating systems with known severe vulnerabilities.

Security Measures We Implement

We maintain the following security measures as part of our commitment to data protection:

Your Responsibilities

You acknowledge your responsibility to:

• Maintain strong, unique passwords for your account
• Keep your login credentials confidential
• Notify us immediately of any suspected unauthorised access
• Ensure devices used to access the Service are adequately secured
• Comply with your own data protection obligations as a data controller (where applicable)

14. Indemnification

You agree to defend, indemnify, and hold harmless Infinity Pulse and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the Service, your violation of these Terms, or your violation of any third-party rights (including employee rights and data protection obligations).

15. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes relating to these Terms or the Service shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect via email and platform notification.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you may terminate your account before the effective date.

17. Related Legal Documents

These Terms should be read in conjunction with the following documents, which form part of your agreement with us:

18. Contact Us

If you have any questions about these Terms, please contact us at: