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Infinity Pulse
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Next intake review: Friday 19 June , enquire today to be considered.
Multiple channels to raise concerns
Acknowledgement within 2 business days
Thorough investigation of all complaints
At Infinity Pulse, we are committed to providing excellent service to all our members. However, we recognise that sometimes things can go wrong. This policy explains how you can raise a complaint and how we will handle it.
We treat all complaints seriously and aim to resolve them quickly, fairly, and to your satisfaction. Your feedback helps us improve our services.
You can raise a complaint through any of the following channels:
Use our contact form and select "Complaint" as the enquiry type.
Infinity Pulse
Sandy, England, UK
To help us investigate and resolve your complaint quickly, please include:
We will acknowledge your complaint within 2 business days and assign a case reference number.
We will investigate your complaint thoroughly, which may include reviewing records and speaking with relevant team members.
We aim to provide a full response within 10 business days. If we need more time, we will keep you informed of progress.
We will explain our findings and any actions we will take. If appropriate, we may offer compensation or other remedies.
If you're not satisfied with our response, you can: